Full Time Customer Relation Specialist - Manager (Wine Industry) Jobs, in Stream Empire Holdings Kuala Lumpur - Ricebowl

Role Overview:

As Customer Relations Specialist, you will serve as the primary point of contact for our VIP members and corporate clients - answering inquiries, resolving issues timely, and nurturing relationships to promote loyalty to The Chamber. This role provides account support through in-store events and promotions to drive loyalty.

Main Responsibilities:

• Manage and coordinate relationships with VIP, Silver+ members and corporate accounts across phone, email, and chat channels.
• Support execution of member-exclusive events including tastings, new product launches etc.
• Coordinate with marketing team on targeted loyalty campaigns and promotions
• Track member preferences and activity to identify retention opportunities
• Capture member feedback and suggestions to improve engagement
• Keep updated on new products, services and offerings to inform members
• Coordinate logistics for member hosted events at The Private Chamber lounge
• Assist Trade channel team with acquiring and servicing key on-premise corporate partners
• Coordinate with the Marketing team on targeted promotions and loyalty campaigns
• Prospect potential new high-end clientele, referral partners ,nd B2B accounts
• Arrange introductory meetings to present The Chamber’s unique value proposition
• Address member inquiries, feedback, and issues in a timely manner
• Analyze member data and activity to identify retention opportunities
• Provide reports on key member metrics and insights
• Stay updated on new products, services, and offerings to inform member

Skills Required:

• Proven ability to prospect and close sales with high-end clients
• Friendly, patient demeanor with sharp listening ability
• Strong organizational skills and sharp attention to detail
• Creative mindset with appreciation for premium offerings
• Exceptional communication and presentation skills
• The solution-oriented contributor who enhances refined experiences
• Experience planning and promoting selective tasting events
• Experience with CRM platforms and loyalty programs
• Availability to work weekends and evenings routinely
• Passion for providing exceptional service and building rapport
• Knowledge of wines, spirits and the evolving industry