IT Search Hiring! Full Time Application Support Engineer in Federal Territory - Ricebowl

Our exclusive client is a provider of a market-leading trading platform for financial markets, offering real-time data and order execution for Fortune 100 and Fortune 500 companies.

For this company we are seeking an Application Support Engineer to provide high-quality technical and functional support to clients using its financial trading and market connectivity solutions.

Initial training will be onsite (City Centre or Q Sentral) for 3 to 4 weeks Monday through Friday, then it will be a hybrid working model. Onsite work schedule may include occasional weekend times (with days compensated) due to the nature of trading and maintenance schedules

Responsibilities:

• Provide Customer technical and functional support for trading and market connectivity platforms.
• Troubleshoot and resolve client-reported issues related to software, trading infrastructure, and market data.
• Work closely with internal teams (development and operations) to escalate and resolve critical issues.
• Monitor trading systems for performance and proactively address potential issues.
• Maintain detailed logs of client interactions and issue resolutions.
• Familiarity with Jira a plus.

Qualifications

• Bachelor's degree or higher.
• 3+ years of experience in technical customer support, preferably in financial technology or trading platforms.
• Familiarity with trading platforms, financial markets, and exchange connectivity.
• Excellent verbal and written communication skills.

• This is a hybrid position from Kuala Lumpur. To be considered for this role applicants must be eligible to work in Malaysia.