- MacPherson Road Kallang Way Southeast (Singapore) Singapore
CUBE PAYMENT SERVICES PTE. LTD.(CUBEPAY) Hiring! Full Time Senior Field Services Technician (Payments) in Southeast (Singapore), Earn up to SGD 3,800 - Ricebowl
Senior Field Services Technician (Payments)
CUBE PAYMENT SERVICES PTE. LTD.(CUBEPAY)
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Job Description
Responsibilities
Key Responsibilities
Provide on‑site support to merchants, including installation, maintenance, repair, testing, and troubleshooting of payment terminals
Diagnose terminal, connectivity, and configuration issues and apply appropriate solutions
Plan and carry out daily field work according to assigned schedules and priorities
Prepare service reports and maintain required documentation
Follow established field practices, safety requirements, and standard operating procedures
Work with internal technical and operations teams to resolve issues smoothly
Escalate complex cases with relevant background information when required
Communicate clearly with merchants and explain technical matters in a practical manner
Guide and support technicians to maintain consistent work quality
Follow up on open issues to ensure proper resolution
Support on‑the‑job coaching and skills development within the field services team
Requirements
Minimum 2–3 years of hands‑on field experience in the payment terminal / POS industry
Practical experience supporting payment terminals at merchant locations
Familiarity with Ingenico and/or PAX terminals is an advantage
Good troubleshooting skills with electronic equipment and basic IT / networking
Able to guide or support other technicians when required
Able to work independently and cooperate within a team environment
Comfortable with basic reporting and documentation
Proficient in Microsoft Word and Excel
Clear spoken and written English
Awareness of workplace safety practices
Willingness to work flexible shifts, including weekends or public holidays when required
Able to carry out field duties in outdoor conditions
Class 3 driving license is an advantage
Compensation
Compensation will be assessed based on relevant experience, skills, and level of responsibility, in line with company guidelines and applicable regulations
Apply to join CubePay.
Provide on‑site support to merchants, including installation, maintenance, repair, testing, and troubleshooting of payment terminals
Diagnose terminal, connectivity, and configuration issues and apply appropriate solutions
Plan and carry out daily field work according to assigned schedules and priorities
Prepare service reports and maintain required documentation
Follow established field practices, safety requirements, and standard operating procedures
Work with internal technical and operations teams to resolve issues smoothly
Escalate complex cases with relevant background information when required
Communicate clearly with merchants and explain technical matters in a practical manner
Guide and support technicians to maintain consistent work quality
Follow up on open issues to ensure proper resolution
Support on‑the‑job coaching and skills development within the field services team
Requirements
Minimum 2–3 years of hands‑on field experience in the payment terminal / POS industry
Practical experience supporting payment terminals at merchant locations
Familiarity with Ingenico and/or PAX terminals is an advantage
Good troubleshooting skills with electronic equipment and basic IT / networking
Able to guide or support other technicians when required
Able to work independently and cooperate within a team environment
Comfortable with basic reporting and documentation
Proficient in Microsoft Word and Excel
Clear spoken and written English
Awareness of workplace safety practices
Willingness to work flexible shifts, including weekends or public holidays when required
Able to carry out field duties in outdoor conditions
Class 3 driving license is an advantage
Compensation
Compensation will be assessed based on relevant experience, skills, and level of responsibility, in line with company guidelines and applicable regulations
Apply to join CubePay.
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