SPCA (Hong Kong) Hiring! Full Time Client Services Executive in Hong Kong Island, Hong Kong - Ricebowl

About The Positions

• You will be the first contact point of SPCA and this position will be responsible for all aspects relating to customer services, such as answering customer enquiries, making clinical & surgery appointments via different channels, registering clients, perform counter sales and cashier duties, by providing quality and professional service to our clients in all centres including the mobile clinic to ensure our services is up to the organization standard and maintain customers’ satisfaction.

Roles & Responsibilities

• Act as a first contact point/ ambassador of SPCA.

• Answer customer inquiries: Handle telephone calls and general inquiries, provide customers with requested information, including arranging clinical & surgery appointments via different channels.

• Manage customers’ expectation: Handle customers’ inquiries and complaints in a polite and professional manner.

• Handle retail duties: Perform counter sales and cashiering.

• Ensure customer satisfaction: Provide accurate information in a timely manner.

• Maintain the client information database.

• Follow our internal department procedure and standards.

• Carry out any other duties assigned by your supervisor or management.

Qualifications and Requirements

• DSE / Form 5 or above

• Good command of both spoken and written English and Cantonese (Mandarin / other languages would be an advantage).

• Good interpersonal and communication skills.

• Good problem-solving skills.

• Customer service oriented.

• Mature, friendly, outgoing and multi-tasking.

• Able to work independently and under pressure.

• Willing to work on roster basis and work at different locations.

• Genuine interest in the welfare of all animals will be an advantage.

• 1-2 years of work experience in hospitality and pet care industry preferred but not essential.

Benefits

• 5 day work week

• 14 AL

• Group medical plan

• Staff discount
  

Alll information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full resume with expected salary to the Human Resources Department, SPCA (HK) via Email: *************** or contact us at (852)************* (WhatsApp). Please quote the job title in your message for our easy reference.