全职 Guest Relations Officer for Wealth Management Center 工作, 薪水, Cushman & Wakefield Property Management Limited Hong Kong 公司招聘中 - Ricebowl

Duty and Responsibilities:

• Greet and welcome clients warmly, ensuring a personalized and attentive experience
• Provide high-level service similar to that found in first-class lounges, anticipating client needs and addressing inquiries promptly
• Assist with scheduling appointments, managing customer databases, and maintaining accurate records
• Oversee and assist in the meeting room set up, ensuring they meet the highest standards of professionalism and comfort
• Arrange & present Food and beverage services to clients in the waiting lounge and meeting rooms, enhancing their overall experience
• Liaise with vendors for coffee machine services, and manage the ordering of pantry supplies, beverages, and refreshments to maintain a well-stocked environment
• Assist in the planning and executive of company events, contributing to memorable experiences for clients
• Handle client issues with discretion and professionalism, ensuring resolutions are effectively communicated and implemented
• Ensure the reception, waiting lounge, meeting rooms are immaculate, comfortable, ad reflective of the Bank’s standard
• Uphold client confidentiality and comply with the Bank’s policies regarding sensitive information
• Handle ad-hoc projects / tasks as assigned

Requirement:

• Degree holder with 5-year relevant working experience is highly preferred
• Previous experience as a flight attendant or in a luxury hotel environment is highly preferred, with a focus on customer service excellence
• Exceptional communication and interpersonal skills; ability to establish rapport with diverse clientele
• Strong understanding of professional etiquette, grooming and presentation
• Capability to remain calm under pressure and find solutions in a fast-paced environment
• Strong multitasking abilities and keen attention to detail
• Good command of both written and spoken Cantonese, English and Mandarin
• Working knowledge/competency of Microsoft Office Suite (Outlook, Word, Excel & PowerPoint) is preferable.
• Able to work independently and proactively

We offer highly motivated remuneration package. Please apply with full resume with your CURRENT and EXPECTED salary by clicking the ''APPLY NOW'' button.
We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful.

Full-time