33 AUCTION PTE. LTD. Hiring! Full Time Client Relationship Associate in Central Region (Singapore), Earn up to SGD 2,800 - Ricebowl

Client Relationship Associate

A client relationship associate is responsible for client relationships before and after the sale process is complete. The candidate handles a variety of queries in person, on the telephone and via emails as they relate to all transactional aspects of bidding, buying, selling and post-sale activities. He /she continues to work with customers to keep them up to date on products and services to maintain that relationship. The client relationship associate -- along with the specialist department, and marketing teams -- plays an integral part in providing and maintaining exceptional client service standards. This position requires excellent communication and strong problem-solving skills as well as a good teamwork.

Responsibilities include:

· Provide excellent client services to clients throughout the whole client journey, i.e. from pre-sale to post-sale.

· Implement customer analysis to identify trends and opportunities to generate revenue or upselling.

· Create positive relationships with new clients to help build the customer base.

· Handle internal and external clients’ enquiries across all communication channels (in-person, phone calls and emails) in a timely, accurate and professional manner.

· Greet and assist clients at Front of House and escalate issues to relevant departments as appropriate.

· Manage post-sales teams to provide shipping services and address customer complaints relating to products and service.

· Manage customer communications relating to new products and services.

· Collaborate with marketing and sales teams to personalize marketing and sales interactions.

· Reinforce customer loyalty.

· Ensure customer satisfaction.

· Use social media to engage with customers.

· Understand the competition.

Requirements:

· Min. 1-2 years of experience in client relationship management or sales administration job

· Diploma or graduate in any Business or administration related courses

· Bilingual in both English & another language to liaise with associates and clients

· PC Literate: MS Office Applications

· Customer orientated with good interpersonal and communication skills

· Resourceful and able to work independently

· Highly motivated and able to undertake pressure

· Meticulous and able to work under tight deadlines

· Excellent written as well as verbal communication skills

· Solid negotiation skills

· Experience in the auction house or gallery is advantageous