Just Graze Pg Hiring! Full Time Operations Manager in Perlis - Ricebowl

Just Graze is a modern grazing bar in George Town, Penang, specialising in dine-in grazing boards, curated grazing boxes, cheese, cured meats, and wine.

We create thoughtful, beautifully presented grazing experiences for dine-in guests, takeaway, gifting, gatherings, and events.

This is a full-time, on-site role for an Operations Manager located in George Town, Penang.

The Operations Manager will be responsible for overseeing the day-to-day dine-in operations at Just Graze, ensuring smooth service flow, consistent product presentation, excellent guest experience, and strong team performance.

The role requires someone hands-on, organised, and hospitality-minded — someone who can take ownership of the floor, lead service standards, and support the overall growth of the brand.

Key responsibilities include:

• Overseeing daily dine-in operations and service flow
• Managing guest experience from arrival to payment
• Ensuring dine-in grazing boards, beverages, and service standards are consistent
• Coordinating reservations, walk-ins, group bookings, and event enquiries
• Leading, training, and coordinating service and operations staff
• Managing opening and closing procedures
• Monitoring stock levels, inventory, wastage, and ordering needs
• Ensuring cleanliness, hygiene, food safety, and overall presentation standards
• Handling customer feedback and resolving operational issues professionally
• Supporting takeaway and delivery orders when required
• Working closely with the founder on systems, promotions, customer experience, and future growth

This role includes a basic monthly salary with a performance-based bonus or profit-sharing structure, subject to agreed targets and company profitability.

• Experience in F&B, hospitality, hotel operations, restaurant operations, or customer-facing service roles
• Strong leadership, communication, and team coordination skills
• Good organisational skills and strong attention to detail
• Ability to manage dine-in operations independently and solve problems quickly
• Comfortable leading the floor, serving guests, and maintaining service standards
• Basic understanding of stock control, wastage, and operational efficiency
• Able to work in a fast-paced, growing F&B environment
• Experience with POS systems, online ordering platforms, or reservations is an advantage
• Diploma or Bachelor’s degree in Hospitality, Business Administration, Operations, or a related field is preferred but not required

The ideal candidate is someone who understands hospitality and enjoys creating a good guest experience.

We are looking for someone responsible, proactive, and hands-on — someone who can lead the dine-in floor, manage daily operations, support the team, and help build Just Graze into a recognised grazing and hosting brand in Penang.

• This role is suited for someone who wants more responsibility than a typical service role and is interested in growing with a young F&B brand.