Government Organization Hiring! Full Time Service Desk Engineer in North-east Region (Singapore), Earn up to SGD 3,000 - Ricebowl

Location – AMK

• Staggered 8.5hr on weekday, between 7am to 7pm.

7 am – 4 pm

8am – 5 pm

9am – 6 pm

10am -7 pm

Need to rotate to cover alt Sat(4hr, between 8am to 2pm), OT will be paid if time-off cannot be arranged

Job Description:

SECTION A: POSITION SUMMARY

• The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1.

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.

Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Pay: $2,500.00 - $3,000.00 per month

Work Location: In person