OTT CREATION MARKETING Hiring! Full Time G- Frontend Content Management Specialist in Selangor, Earn up to MYR 4,500 - Ricebowl

Key Responsibilities

Responsible for supporting front-end e-commerce operations, ensuring smooth customer interaction across digital platforms. This role plays a key part in managing customer inquiries, enhancing the online shopping experience, and supporting sales growth through effective communication and coordination with internal teams.

Including but not limited to the following:

• Respond to customer inquiries across online platforms (website chat, email, marketplace messaging, social media).
• Provide accurate information regarding products, pricing, promotions, delivery status, and return policies.
• Assist customers with order placement, payment issues, and general shopping support.
• Monitor and manage customer feedback, complaints, and reviews to ensure timely resolution.
• Coordinate with warehouse, logistics, and customer care teams to resolve order or delivery issues.
• Support the execution of online sales campaigns and promotions by updating front-end content and communicating promotional details to customers.
• Monitor customer experience and identify opportunities to improve website usability and service quality.
• Assist in tracking customer inquiries trends and reporting insights to improve operational efficiency.
• Ensure consistent brand communication across all customer touchpoints.
• Assist superior with ad-hoc tasks related to improving customer satisfaction, sales performance, and website engagement.

Key Requirements

• Candidate must possess at least a Diploma / Degree in E-Commerce, Business Administration, Digital Marketing, Communications, or related field.
• 1–3 years of experience in e-commerce operations, customer service, or digital platform support.
• Strong communication and problem-solving skills.
• Experience handling customer inquiries via online channels (chat, email, social media, marketplace platforms).
• Familiarity with e-commerce platforms and order management systems.
• Understanding of online shopping processes, promotions, and customer journey.
• Ability to work in a fast-paced and digitally driven environment.
• Basic knowledge of CMS platforms or website operations is an advantage.
• Proficiency in Microsoft Office and basic digital tools.
• Ability to work collaboratively with cross-functional teams.

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*To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +************* 1812

Kindly note that only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Bangi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What Content Management System (CMS) are you familiar with ?
• date of birth, last drawn salary, expected salary, reason of leaving, notice period

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• web/content management: 1 year (Preferred)

Work Location: In person