Coesia Hiring! Full Time Malaysia - FMDC Logistics Specialist in Selangor - Ricebowl

FlexLink is an industry leader in automated production and material flow solutions. Working closely with our global customers, we provide state-of-the-art solutions that deliver production efficiency and enable sustainable manufacturing today and tomorrow.

FlexLink serves a broad customer base, ranging from local producers to global corporations and from end users to machine manufacturers. We are a leading provider of high-end solutions to manufacturing industries such as food, beverages, tissues, personal care, pharmaceutical, automotive, batteries and electronics.

We serve customers through our operational units and a global network of strategic partners. The partner network has been an essential strategic element of FlexLink’s business model since its start in 1980, enabling the company to enhance efficiency at factories in more than 60 countries worldwide.

The FMDC Logistics Specialist is responsible for building and maintaining long-term relationships with internal and external business customers and partners, overseeing the order fulfilment process, and implementing customer-focused improvements based on identified needs and long-term cooperation objectives.

Key Responsibilities

• Act as primary point of contact via email and phone for internal and external customers regarding order fulfilment coordination;
• Build, maintain, and develop strong relationships with business partners and customers;
• Coordinate and monitor delivery execution by overseeing delivery plans and cooperating closely with logistics operator, CEVA Logistics, and relevant courier service providers to ensure on-time delivery
• Prepare and complete all documentation required for order processing, including issuing invoices;
• Participate in the customer complaints resolution process
• Manage customer returns processes;
• Verify accuracy of order data, including delivery terms and delivery methods;
• Implement and manage changes to customer orders;
• Coordinate transport requests, transportation and customs documentation (Packing Lists, Delivery Notes, specifications, pro forma invoices, certificates, declarations)
• Assist 3PL CEVA Logistics with authorized Customs Brokers to ensure efficient import and export clearance
• Consolidate outbound shipments to optimize freight costs
• Plan, release, and book replenishment orders based on demand forecasts, MRP signals, and agreed planning parameters
• Analyze demand, supply, lead times, and inventory parameters to ensure optimal stock coverage to mitigate material shortages or supply risks
• Collaborate closely with Purchasing, Production, Logistics, and Customer Service to align supply plans with operational needs
• Perform additional tasks as assigned by the line manager.

Requirements

• Experience within logistics and supply chain
• Very good command of English
• Ability to work independently and collaboratively within cross-functional teams
• Experience working with ERP systems (e.g. SAP)
• Proficient in Excel and planning-related reporting tools

• Minimum of 2 years of experience in customer service, logistics, or a related operational area