BYFELIX SDN. BHD Hiring! Full Time OUTLET MANAGER F-B in Federal Territory, Earn up to MYR 3,500 - Ricebowl

About the Role

As our Operations Manager, you will be the right hand to the CEO , ensuring smooth day-to-day operations across all outlets. You’ll oversee everything from production flow to service quality, making sure every branch follows HQ directives, maintains stock levels, and delivers an outstanding customer experience.

Key Responsibilities

• Monitor Operations: Track daily performance of all outlets against KPIs.
• Team Supervision: Supervise outlet PICs (persons-in-charge), manage staff attendance, and coach performance.
• Site Visits & Spot-Checks: Conduct weekly visits to audit SOP compliance, hygiene, and service standards.
• Stock Control: Oversee stock movement, coordinate weekly stocktakes, and flag shortages.
• Production Oversight: Understand end-to-end production processes (e.g. ayam kicap, sambal) to troubleshoot and optimize.
• HQ Directive Execution: Roll out promotions, SOP changes, and special projects as instructed by HQ.
• HR First-Line Support: Handle basic outlet-level HR issues (attendance, minor disputes) before escalating.
• Reporting: Compile and submit weekly outlet performance and incident reports to HQ.
• New Outlet Launches: Assist with site setup, staff training, and operational readiness for new openings.

Ideal Candidate Traits

• Independent & Proactive: Can anticipate challenges and act without constant supervision.
• Directive & Approachable: Firm in enforcing SOPs yet able to motivate and support the team.
• Detail-Oriented: Strong eye for quality, cleanliness, and process adherence.
• Excellent Communicator: Clear in delivering HQ instructions and in reporting back insights.
• Hands-On Leader: Comfortable rolling up your sleeves—from the kitchen floor to the boardroom.

Qualifications & Experience

2 years’ experience in multi-outlet operations or F&B outlets, with proven leadership.

Familiarity with SOP development, stock control systems, and basic HR processes.

Valid Driver’s License and willing to travel frequently.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

• Day shift
• Monday to Friday
• On call

Supplemental Pay:

• Yearly bonus

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Maternity leave

Application Question(s):

• How many years of Food & Beverages Industry experience do you have?

Work Location: In person