CORVUS TECHUB SDN BHD Hiring! Full Time CUSTOMER SERVICE ASSISTANT in Melaka, Earn up to MYR 2,200 - Ricebowl

Job Summary

The Customer Service Assistant is responsible for handling customer inquiries, processing orders, and ensuring excellent customer support. This role coordinates with internal departments to ensure smooth communication, timely delivery, and customer satisfaction.

Key Responsibilities

1. Customer Support

• Respond to customer inquiries via phone, email, or messaging platforms.
• Handle customer complaints and provide appropriate solutions promptly.
• Follow up with customers regarding orders, deliveries, and service status.

2. Order & Documentation

• Process sales orders, quotations, invoices, and related documents.
• Maintain and update customer records accurately in the system.
• Prepare reports and support administrative documentation when required.

3. Coordination

• Coordinate with sales, production, warehouse, and accounts departments.
• Ensure timely communication between customers and internal teams.
• Support daily operational and customer service activities.

4. Quality & Service

• Maintain professional communication and positive customer relationships.
• Ensure customer requests are handled efficiently and accurately.

Education

• Diploma / Bachelor’s Degree in Business Administration, Marketing, or related field.

Experience

• 1–3 years experience in customer service or administrative support.
• Fresh graduates are encouraged to apply.

Skills

• Good communication and interpersonal skills.
• Proficient in Microsoft Office and SQL system is an advantage.
• Able to multitask and work under pressure.
• Responsible, organized, and customer-oriented.

Benefits that you will receive if you work with us:

• Overtime Paid
• Performance Bonus
• Opportunities for Promotion
• Annual Leave
• Medical claim

Job Type:

• Full-time, permanent

Allowance:

• RM1,800 - RM2,200 per month (Based on experience)

Working Schedule:

• Monday to Friday
• 8.30 a.m. to 5.30 p.m.

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion

Ability to commute/relocate:

• Alor Gajah: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person