Dancom Group Hiring! Full Time Sales - Service Technician - JURA in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Where passion meets precision, be part of our coffee journey!

Location: The Garden Mall, KL (Reachable by LRT)

About the brand

JURA represents Swiss precision engineering since 1931, crafting fully automatic bean-to-cup coffee machines that blend innovative technology with elegant design.

What is the role about?

• Install, commission, troubleshoot, repair, and perform preventive maintenance on JURA automatic coffee machines (on-site & workshop).
• Attend service and breakdown calls promptly, diagnose faults accurately, and complete repairs within agreed timelines.
• Handle customer complaints professionally and ensure customer satisfaction.
• Educate customers on proper machine operation, cleaning, hygiene, and routine care.
• Conduct basic user training and product demonstrations during installations.
• Support sales & marketing activities, including machine setup for showrooms, exhibitions, and events.
• Maintain accurate service records, spare parts usage, and customer feedback.
• Recommend suitable JURA cleaning products and accessories when relevant.
• Ensure compliance with safety procedures, housekeeping standards, and brand service guidelines.
• Represent the JURA brand professionally and follow up with customers after service completion.

Are you the one?

• Diploma in Mechanical, Electrical, Mechatronic, or related technical field. Fresh graduates are welcome.
• 1–2 years’ experience in coffee machine servicing or premium home appliance after-sales service.
• Detail-oriented and able to follow manufacturer service procedures while maintaining high workmanship standards.
• Valid driving license and willing to travel within assigned service areas.
• Clear communication in Bahasa Malaysia and English; additional languages are advantageous.
• Customer-focused, professional, and confident in explaining technical issues and machine usage clearly.
• Able to work independently, manage multiple appointments, and prioritize tasks under minimal supervision.
• Willing to work on weekends.

Perks of working with us?

• Allowances, High Commissions, Performance Bonus, Increment
• Be part of a premium brand from Swiss
• Reachable by train
• Group Medical Insurance
• Annual Leave, Casual Leave, Public Holidays, OT

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person