Sofitel Kuala Lumpur Damansara Hiring! Full Time Spa Therapist in Federal Territory - Ricebowl

Job Summary

The Spa Therapist is responsible for delivering high-quality spa treatments and exceptional guest experiences in line with the spa’s standards and brand values. This role requires professional expertise in wellness therapies, strong interpersonal skills, and a commitment to hygiene, safety, and service excellence.

Key Responsibilities

Guest Service & Experience

• Provide professional spa treatments including massages, body treatments, facials, and other wellness services as trained and certified.
• Conduct thorough guest consultations to understand needs, preferences, and medical conditions before treatments.
• Ensure a warm, welcoming, and personalized guest experience at all times.
• Handle guest feedback and concerns professionally, escalating issues when necessary.

Treatment & Technical Skills

• Perform treatments according to established spa protocols, standards, and timings.
• Maintain consistency in treatment quality and service delivery.
• Recommend appropriate spa treatments, retail products, and wellness programs to guests.
• Stay updated on new treatments, techniques, and product knowledge through ongoing training.

Hygiene, Safety & Compliance

• Maintain the highest standards of cleanliness, hygiene, and sanitation in treatment rooms and work areas.
• Ensure all equipment, tools, and products are properly cleaned, stored, and maintained.
• Follow health, safety, and hygiene regulations, including proper handling of linens and products.
• Comply with spa policies, SOPs, and professional ethics.

Operational Support

• Prepare treatment rooms before each session and reset rooms after treatments.
• Assist with spa opening and closing procedures when required.
• Support inventory control by monitoring product usage and reporting shortages.
• Work collaboratively with spa reception and team members to ensure smooth daily operations.

Qualifications & Requirements

• Certificate or Diploma in Massage Therapy, Beauty Therapy, or equivalent professional qualification.
• Valid professional license or certification (where applicable).
• Minimum [1–2] years of experience as a Spa Therapist in a hotel, resort, or wellness spa preferred.
• Strong knowledge of massage techniques, body treatments, and basic skincare.
• Good command of English; additional languages are an advantage.
• Physically fit and able to stand for long periods and perform treatments.

Job Types: Full-time, Permanent

Benefits:

• Dental insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person