Krava Studio Enterprise Hiring! Full Time Customer Service - Inbound in Selangor, Earn up to MYR 3,400 - Ricebowl

• Handling inbound calls and enquiries promptly from customers accurately and professionally.
• Follow up on and resolve customers’ complaints to ensure they are close to being satisfied.
• Handling all general consumer enquiries exp, network troubleshooting, billing, account, promotion etc.
• Follow up on and resolve customers’ complaints to ensure they are close to being satisfied.
• Work closely with team members and leaders to consistently achieve high-quality results and productivity.
• Ensure efficient escalation of priority requests/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Perform cross-selling and upselling activities to achieve KPIs, providing alternate solutions and relevant suggestions to customers.
• Any other duties assigned by the team leader.

Job Requirements:

• Minimum SPM, Diploma or Degree holder with minimum of 1 year experience.
• Experienced in Contact Center/customer service/ customer support /BPO working environment.
• Must be proficient in English.
• Must be able to work in rotational shifts
• Only Malaysians citizens are eligible to apply.
• Only shortlisted candidates will be notified.

Pay: RM2,800.00 - RM3,400.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person