Neuron Solutions Hiring! Full Time IT Business Analyst in Federal Territory - Ricebowl

Job Role: Business Analyst (Technology & Transformation)

Employer: Information Technology and digital solutions company

Location: Kuala Lumpur, Malaysia

Job Type: Permanent

Working Mode: On Site

Experience: Minimum 3–5 years of experience as a Business Analyst in technology or enterprise project environments.

JOB DESCRIPTION

Requirement Gathering & Business Analysis

• Gather, analyse, and document business, functional, and system requirements from stakeholders and customers.

• Conduct requirement workshops, discovery sessions, stakeholder interviews, and process walkthroughs.

• Translate business needs into clear functional requirements, user stories, workflows, and acceptance criteria.

• Prepare BRD, FRD, use cases, process flows, gap analysis, data mapping, and related project documentation.

• Analyse existing business processes and identify opportunities for process optimisation, automation, and operational improvement.

Project & Solution Coordination

• Work closely with project managers, developers, infrastructure teams, cybersecurity teams, and QA teams throughout project delivery.

• Support implementation, enhancement, integration, and digital transformation projects.

• Assist in tracking project progress, dependencies, risks, action items, and deliverables.

• Coordinate UAT activities, user feedback sessions, issue tracking, and resolution follow-ups.

• Support scope clarification, change requests, and requirement alignment throughout project execution.

Stakeholder & Customer Management

• Act as the bridge between business users, customers, and technical teams.

• Facilitate effective communication between stakeholders to ensure alignment between business expectations and technical delivery.

• Participate in customer discussions, solution workshops, and requirement clarification sessions.

• Communicate project updates, business impacts, and requirement changes effectively to stakeholders.

Business Process Improvement & Transformation

• Recommend practical technology and process improvement solutions aligned with business objectives.

• Support digital transformation, operational improvement, and enterprise modernisation initiatives.

• Assist in user adoption, process transition, and change management activities during implementation phases.

JOB REQUIREMENTS

• Bachelor’s Degree in Business, Information Technology, Computer Science, Engineering, or related field.

• Minimum 3–5 years of experience as a Business Analyst in technology or enterprise project environments.

• Experience supporting enterprise technology, software development, cloud, cybersecurity, ERP, AI, or system integration projects.

• Good understanding of SDLC methodologies including Agile, Scrum, and Waterfall.

• Strong analytical, problem-solving, communication, and stakeholder management skills.

• Strong documentation and presentation skills.

• Familiarity with tools such as Jira, Confluence, Visio, Excel, Miro, or similar collaboration/documentation platforms.

• Ability to manage multiple projects and stakeholders in a fast-paced and dynamic environment.

• Comfortable working in environments with evolving business and technical requirements.