- 228 ORCHARD ROAD Central Region (Singapore) Singapore

Working Location
Job Description
Responsibilities
Responsibilities
(normal operations-related)
• Application & Contract Oversight: Supervise the review of applicant documents to ensure the accurate issuance of Letters of Offer and Student Contracts
• High-Volume STP Management: Oversee the ICA e-system operations, maintaining eForm issuance speed achieved during peak months.
• Regulatory Compliance & Solar+ Management: Ensure all course offerings permitted by CPE are accurately updated in the ICA Solar+ System and that FPS (Fee Protection Scheme) requirements are met for every student.
• Advanced Reporting: Prepare and submit consolidated monthly reports to the HOD, including Student Pass status, Agent recruitment performance, and student qualification mapping.
• Student Lifecycle Events: Lead the planning and execution of orientation and graduation ceremonies to maintain high student satisfaction.
• Progression Tracking: Monitor student academic progression to ensure that documents for subsequent courses are issued immediately upon completion of previous levels.
Responsibilities
(strategic plan-related)
• Predictive Bottleneck Management: Develop a formal risk-escalation framework to identify potential delays in the enrollment pipeline early and initiate corrective action before they impact intake targets.
• Enhanced Stakeholder Communication: Refine departmental communication protocols to ensure structured, consistent, and clear messaging when liaising with ICA officers and internal sales teams.
• EduTrust & ERF Leadership: Act as the department’s compliance champion by applying recent refresher training to lead the team through internal and external regulatory audits.
Training Needs
• EduTrust Training (refreshment training)
• ERF Training (refreshment training)
Selection Criteria
Fresh Graduates are welcomed to apply
Salary will be commensurate with experience and qualifications
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