Megan Retail Hiring! Full Time Customer Service Officer in Pulau Pinang - Ricebowl

About the role

We're looking for an exceptional Customer Service Officer to join the Megan Retail Sdn. Bhd. team in Butterworth, Penang. In this full-time role, you will be responsible for providing outstanding customer service and support to our valued clients, ensuring their queries and concerns are addressed efficiently and effectively.

Job description

• Respond to any inquiries, issues, or concerns raised by customers in a professional manner

• Identify and assess customer needs to ensure satisfaction, resolve customer complaints and issues promptly and effectively

• Conduct LIVE sessions on Shopee, Facebook, Instagram, or other social media platform

• Maintain good relationships with potential customers

• Provide accurate information about products, services, and company policies

• Work closely with team members to support and manage corporate events professionally when required

• Handle daily customer service operations efficiently and professionally

• Assist in shooting short-form content (photos/videos) for social media purpose

• Support live-selling and promotional content creation, including behind-the-scenes and product highlight videos

Additional Responsibilities (E-Commerce Support)

• Support shooting content (I.e general modelling )

• Assist customers with order status, payment issues, delivery tracking, returns, and refunds

• Support online promotions, campaigns, and live-selling activities

• Update customer records and order information accurately in the system
  

Job Requirements

• Previous customer service experience is an advantage (fresh graduates are welcome)

• Minimum SPM qualification

• Willing to work 6 days per week

• Able to work on shifts:
  Morning shift: 9.00am – 5.00pm
  Afternoon shift: 12.30pm – 6.00pm
  Night shift: 8.00pm – 9.30pm (Work From Home)

• Basic computer skills and familiarity with social media/e-commerce platforms will be an advantage

• Good communication skills and customer-oriented mindset
  

If you're passionate about providing exceptional customer service and contributing to the success of a dynamic retail company, we'd love to hear from you. Apply now to join our team and take the next step in your career.