Tsing Digital Technology Hiring! Full Time Customer Service Specialist in WP Kuala Lumpur - Ricebowl

Handle pre-sales inquiries, order processing during sales, after-sales dispute resolution, and provide expert support on cross-border logistics, customs, and tariffs.

Ensure fast and efficient global responses across multiple time zones through standardized processes and intelligent operations.

Communicate with customers via live chat, email, ticketing systems, and online communities

Perform all customer service duties with high accuracy and quality standards.

Manage customer inquiries, escalations, and disputes.

Identify issues quickly and deliver practical solutions

Provide clear, professional, and timely communication across multiple channels (online chat, ticketing systems, social communities, etc.).

Quickly identify and resolve customer or merchant issues with effective solutions.

Maintain service quality under pressure while managing CRM tools and documentation simultaneously.

Support global customers across different time zones through standardized processes

Able to work shifts, including night shifts

Diploma or Degree holder is preferred.

At least 2 years of customer service or call center experience; e-commerce or marketplace experience preferred.

Good written and verbal communication skills in English, minimum B2 level; C1 level preferred.

Proficient in Microsoft Office and CRM tools.

Typing speed of at least 50 words per minute with high accuracy; (typing test required during interview)

Detail-oriented, organized, and able to work well under pressure.

Strong logical thinking and learning ability to quickly identify and solve merchant issues.

Experience servicing large cross-border merchants is preferred.