MYFIRST TECH ASIA PTE. LTD. Hiring! Full Time Admin - Customer Support Executive in North Region (Singapore), Earn up to SGD 2,200 - Ricebowl

Role Overview

We are looking for a hands-on Admin & Customer Support Executive to manage frontline customer interactions and service operations.

This role requires someone who is highly responsive, organized, and customer-focused, able to handle walk-in customers, service coordination, and admin tasks with strong execution.

Key Responsibilities

1. Frontline Customer Support (Walk-in, Calls, Email)

• Handle walk-in customers in a professional and friendly manner
• Answer incoming phone calls and respond to email enquiries promptly
• Provide clear, accurate solutions and ensure customer satisfaction
• Manage customer expectations and maintain a positive experience

2. Service & Repair Coordination (RMA)

• Coordinate and process RMA (Return Merchandise Authorization) cases
• Manage service tickets, repair cases, and follow-ups
• Track repair status and provide timely updates to customers
• Ensure proper documentation and smooth service flow

3. Appointment & Case Management

• Manage appointment scheduling and service queues
• Ensure all cases are tracked, updated, and closed properly
• Follow up proactively on pending issues

4. Operations & Admin Support

• Maintain accurate repair logs and service records
• Prepare service reports and basic data analysis
• Coordinate with warehouse, technical, and operations teams
• Support daily administrative tasks and documentation

5. Internal Coordination

• Liaise with internal teams (tech, logistics, operations)
• Ensure timely resolution of customer issues
• Escalate critical cases when needed

6. Process Improvement & Customer Experience

• Identify recurring issues and suggest improvements
• Improve SOPs for customer service and repair workflows
• Ensure a consistent, positive customer experience across all touchpoints

Requirements

• 1–4 years experience in customer service, admin, or service center operations
• Experience handling walk-in customers and after-sales support is a plus
• Strong communication and interpersonal skills
• Highly organized, detail-oriented, and responsive
• Able to multitask in a fast-paced environment

Language:

• Fluent in English
• Mandarin is a plus (to support regional customers)

What We’re Looking For

• High execution — fast response, strong follow-through
• Customer-first mindset with a positive attitude
• Calm and solution-oriented under pressure
• Responsible and reliable
• Able to handle both people and process efficiently

Why Join Us

• Fast-growing company with regional exposure
• Frontline role with real impact on customer experience
• Opportunity to grow into operations or customer success