Shipping Operations Manager
Job Responsibilities :
- Establish and uphold business standards to ensure accuracy, efficiency, and operational reliability
- Oversee daily business operations and ensure smooth departmental functions
- Conduct annual performance reviews and continuously assess and improve internal processes
- Ensure compliance with regulatory, legal, and corporate governance requirements
- Manage departmental budgets in alignment with business objectives
- Lead a team responsible for import, export, transshipment, and nomination activities
- Develop the team’s capabilities and implement Standard Operating Procedures (SOPs) as needed
- Monitor daily operations and provide support in resolving issues as they arise
- Participate in budget planning and contribute to setting performance targets
- Handle shipping claims and support resolution processes when necessary
- Address escalated customer concerns and negotiate claim settlements effectively
- Prepare performance reports and implement improvement initiatives
- Negotiate with carriers, warehouse providers, and distribution networks to secure competitive tariffs
Job Requirements:
- Degree or Diploma in Shipping, Logistics, Supply Chain, Maritime studies or related field
- 8–10 years of experience in logistics or shipping, with a background in import/export, transshipment, and nominations
- Proven leadership in team management and process improvement
- Strong attention to detail and commitment to operational accuracy and compliance
Skills & Competencies:
- Solid knowledge of international shipping regulations and documentation
- Strong organizational, problem-solving, and decision-making abilities
- Skilled in budgeting, cost control, and negotiations with logistics partners
- Able to develop SOPs and lead cross-functional teams effectively
- Proficient in Microsoft Office; logistics software knowledge is an advantage
- Detail-oriented, compliance-focused, and thrives in fast-paced environments
- Strong communication and interpersonal skills
Location : Alexandra (Pasir Panjang)
Salary : $5,000.00 - $7,000.00
Interested applicants, please submit your application *************
We regret to inform that only shortlisted candidates will be contacted.
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