- Shah Alam Selangor Malaysia
Working Location
Job Description
Requirements
We are looking for a Mandarin-speaking Customer Service Executive to provide professional customer support and ensure a positive customer experience.
Key responsibilities include:
• Handle customer inquiries via live chat and email
• Resolve customer issues efficiently and professionally
• Handle escalation cases through the internal system
• Make 10–15 outbound calls per week when required
• Maintain service quality standards and response efficiency
• Work closely with internal teams to resolve customer concerns
Job Requirements
• Minimum SPM or equivalent qualification
• Able to speak, read, and write Mandarin and English fluently
• Fresh graduates are encouraged to apply
• No prior experience required (training provided)
• Willing to work rotational shifts
• Strong sense of responsibility and professionalism
Responsibilities
This job is an Internship in Customer Service, perfect for Mandarin speakers! You might like this job because you'll help customers, solve problems, and collaborate with teams, all while gaining valuable experience in a supportive environment.
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