Bybit Hiring! Full Time P2P Operations Lead in WP Kuala Lumpur - Ricebowl

About Us

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

About the Role

Reporting to the Global P2P Operations & COE Lead, you will be accountable for P2P regional growth target, merchant ecosystem development, regional product rollouts, and cross-functional coordination across Product, Risk, Compliance, Marketing, Community, and Customer Service. This is a regional team leader role for someone who is equally comfortable in strategy thinking and solid market-level execution.

Key Responsibilities

Regional Operational Ownership

• Own day-to-day P2P business performance across SEA markets and other assigned regions.

• Monitor regional OKR including transaction volume, competitiveness, disputes, and fraud patterns, etc.

• Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.

• Provide localised business insights to the P2P Ops Lead, own regional strategy and contribute to product roadmap.

Team Leadership

• Lead, coach, and develop a small team of regional Business Development managers covering target markets.

• Set clear targets, structured workflows, and review cadences for the BD team.

• Identify capability gaps and actively drive upskilling, hiring, and team development.

• Foster a performance-driven, collaborative, and ownership-led culture.

Merchant Ecosystem Development

• Drive merchant onboarding, relationship management, performance tracking, incentive programs, and quality improvements across the region.

• Oversee and grow merchant community to maintain a healthy, active, and engaged P2P ecosystem.

• Serve as the primary liaison between Bybit and the regional merchant community.

Cross-functional & Local Coordination

• Coordinate with local market teams to align operations with country-specific dynamics, regulations, and user behavior.

• Work with Product to communicate regional needs, test new P2P features, and support local rollout.

• Work with Risk and Compliance to ensure safe P2P operations (fraud prevention) and adherence to local regulatory requirements.

• Collaborate with Marketing and Community on regional campaigns and user education.

• Coordinate with Customer Service to support dispute resolution and ensure efficient handling of user cases.

• Execute and continuously contribute operational SOPs, working with P2P COE.

Market Insights & Growth

• Analyze regional P2P market trends, pricing dynamics, payment methods, and competitive landscape.

• Surface insights from market research and merchant feedback to Product, Risk, Compliance, and CS, working with COE

• Lead regional P2P go-to-market initiatives and growth campaigns in partnership with Marketing.

• Drive execution of user acquisition initiatives and campaign rollouts

What We're Looking For

Must Have

• 5+ years of relevant experience in operations, business development, or product operations — ideally in crypto, fintech, tech., marketplaces, or adjacent sectors.

• 2+ years of proven experience leading or coordinating small teams.

• Hands-on experience operating across multiple countries or markets.

• Strong understanding of operational workflows, project management best practices, and structured execution.

• Excellent communication and cross-functional collaboration skills

• Strategic thinking and analytical mindset: comfortable with dashboards, data-driven decision-making, and translating numbers into strategy and actions.

• Fluent in English; additional regional languages are a strong plus.

• Comfortable in a fast-paced, ambiguous, and rapidly evolving environment.

Nice to Have

• Direct experience with P2P platforms, crypto exchanges, or digital asset ecosystems.

• Familiarity with merchant management in a marketplace or P2P environment.

• Exposure to risk monitoring, anti-fraud methods, KYC/KYB processes, or transaction oversight.

• Experience with growth campaigns, user acquisition, or market launches.

• Passion for blockchain, financial inclusion, and the future of decentralized finance.