全职 Production Support Engineer (L3 Support) Jobs, in Lancesoft Malaysia Kuala Lumpur - Ricebowl

Job Title: Application Maintenance / Production Support Engineer (L3 Support)

Domain- Core Banking – ATM Host & Statements

Location- Kuala Lumpur

Experience Required- 3–5 Years

Job Summary

We are looking for an Application Maintenance / Production Support Engineer to provide L3 support for Core Banking applications related to ATM Host and Statements. The candidate will be responsible for troubleshooting production issues, maintaining AS400-based applications, ensuring system stability, and supporting deployment and automation activities within a banking environment.

Minimum Required Eligibility

• 3–5 years of experience in Application Maintenance / Production Support
• Hands-on experience with AS400 (IBM i) systems
• Strong knowledge of COBOL and RPG programming
• Experience working with DB2 databases
• Exposure to ATM systems and transaction processing
• Experience in L2/L3 production support environments
• Familiarity with ALDON deployment tools
• Basic understanding of DevOps practices
• Good troubleshooting, analytical, and communication skills

Roles & Responsibilities

• Provide L3 production support for ATM Host and Statements applications
• Troubleshoot and resolve complex issues in AS400/DB2 environments
• Perform root cause analysis and implement preventive solutions
• Maintain and enhance COBOL/RPG applications
• Support deployment activities using ALDON for AS400 systems
• Monitor application performance, uptime, and system reliability
• Collaborate with DevOps and infrastructure teams for automation improvements
• Support ATM transaction systems and ensure seamless operations
• Implement and maintain secure data handling and encryption practices
• Prepare incident reports, technical documentation, and support records
• Participate in batch monitoring, job scheduling, and production maintenance activities

Nice-to-Have Skills

• Experience in Core Banking domain
• Knowledge of banking and financial services applications
• Familiarity with batch processing and scheduling on AS400
• Experience with incident management/reporting tools
• Ability to work in high-pressure production support environments