- Kuala Lumpur Federal Territory Malaysia
The Estée Lauder Companies Inc. Hiring! Full Time Order Management Intern in Federal Territory - Ricebowl
Order Management Intern
The Estée Lauder Companies Inc.
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Job Description
Responsibilities
Responsibilities
- Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts
- Inclusive of Retail Partner and FSS
- Inclusive of saleable/non-saleable
- Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
- Order management validation
- Shipments
- New launch and promotional program allocations
- ELC-owned counter requirements
- Door opening
- Service level details
- Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
- Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
- Proactive management with commercial team to alert on out-of-stock situations
- Alert commercial team of inventory status including counter inventory
- Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
- Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
- Process approved returns orders
- Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc
- Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)
- Produce daily/weekly sales report to track actual orders vs target
- Bachelor Degree in Business, Supply Chain or any relevant disciplines
- Proficient in English in both written and spoken is a must
- Attention to detail and the ability to work independently
- Detail-oriented, organized and an ability to prioritize and manage workflow
- Ability to change focus when needed, while making regular progress on assigned work/projects
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