Sureze Hiring! Application Support Executive - Intern (Shift-Based, 24×7) in Selangor, Earn up to MYR 1,000 - Ricebowl

Application Support Intern (Shift-Based, 24×7)

Company:

Sureze
Website: *************

Job Type:

• Internship (Interns)

Work Model:

• Hybrid (Office + Remote)
• Required to attend office based on shift schedule, team rotation, or operational needs

Work Schedule:

• Shift-based rotation (24×7 support environment)
• Includes night shifts, weekends, and public holidays (rotational)
• Shift allowance provided according to company policy (for full-time staff)

Salary / Allowance:

• Extra allowance on Public Holidays and Weekends

Office Address:

NO.34-3, Jalan BPU 6,
Bandar Puchong Utama,
47100 Puchong, Selangor

Job Description:

We are looking for a motivated Application Support Intern to join our 24×7 Application Support team. This role is ideal for Interns starting their IT career and interns seeking real-world exposure to live production systems in a hybrid, shift-based environment.

You will play a key role in monitoring applications, responding to incidents, and ensuring system availability around the clock.

Responsibilities:

• Provide Level 1 application support in a 24×7 environment
• Monitor applications, systems, and alerts during assigned shifts
• Respond to incidents, issues, and service requests within SLA
• Perform basic troubleshooting and initial root cause analysis
• Escalate complex or critical issues to Level 2 / Level 3 teams
• Maintain accurate incident records and documentation
• Support system deployments, maintenance, and release activities
• Ensure proper handover between shifts

Requirements (Fresh Graduates):

• Diploma or Bachelor’s Degree in:
• Computer Science
• Information Technology
• Software Engineering
• Or related fields
• Basic understanding of:
• Windows / Linux operating systems
• Databases (SQL fundamentals)
• Web or enterprise applications
• Willing to work rotational shifts (including night shifts)
• Good communication and problem-solving skills

Requirements (Interns):

• Currently pursuing Diploma or Degree in IT / Computer Science or related fields
• Basic knowledge of systems or applications
• Willing to work shift-based schedules
• Strong learning attitude and responsibility

Nice to Have (Not Mandatory):

• Familiarity with ticketing systems (ServiceNow, Jira, Freshdesk, etc.)
• Basic SQL querying skills
• Exposure to monitoring tools or system logs
• Basic understanding of ITIL or incident management concepts

What We Offer:

• Hybrid working model
• Shift allowance (for full-time staff)
• Structured training and mentoring
• Hands-on exposure to production systems
• Clear career growth path (Level 2 / Level 3 Support, DevOps, QA, etc.)
• Supportive and collaborative team environment

Job Types: Part-time, Internship, Fresh graduate
Contract length: 12 months

Pay: RM500.00 - RM1,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development
• Work from home

Work Location: Hybrid remote in Puchong