- Kuala Lumpur Federal Territory Malaysia
全职 Network Engineer Japanese speaker 工作, 薪水 up to MYR 14,000, Abhidi Solution Private Limited Federal Territory 公司招聘中 - Ricebowl
Network Engineer Japanese speaker
Abhidi Solution Private Limited
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职位描述
岗位职责
We are seeking an experienced Cisco TAC Engineer to provide technical support and troubleshooting assistance for Cisco technologies and solutions. The ideal candidate will possess strong networking knowledge, hands-on troubleshooting experience, and the ability to support customers in complex technical environments.
Key Responsibilities
· Provide phone and email-based technical consultation to debug and resolve product issues reported by Cisco customers globally.
· Deliver technical support for Cisco technologies, products, and solutions while resolving moderate to complex technical problems.
· Utilize advanced lab environments to replicate, troubleshoot, and resolve customer-reported issues.
· Stay updated with the latest Cisco technologies, products, and industry trends to ensure high-quality support delivery.
· Act as a focal point for large account network issue resolution and provide technical leadership when required.
· Manage current and future Cisco TAC lab requirements for troubleshooting complex scenarios.
· Develop technical documentation, knowledge base articles, and white papers to enhance customer support experience.
· Drive improvements in product serviceability, field quality, and new product/feature incubation activities.
· Conduct training sessions and mentor junior technical consulting engineers.
· Collaborate effectively with cross-functional and multicultural teams to achieve common objectives.
Technical Skills Requirements
Cisco Technologies & Platforms
· Hands-on experience with Cisco technologies and products including:
o Telepresence
o CUCM
o MS
o VCS
o IOS-XR Routers
o IOS-XE Architecture
o Cable Technologies
o SP Mobility
o Optical Networking
Networking & Security Knowledge
· Strong understanding of:
o BGP
o OSPF
o IS-IS
o MPLS
o MPLS L2 VPN
o MPLS L3 VPN
o QoS
o Multicast
o NAT
o ALG
o HA
o IDS/IPS
LAN, Wireless & Network Management
· Experience with:
o LAN Switching
o Wireless Technologies
o Network Architecture
o NMS
o Cisco DNA Center
o Routing Protocols (OSPF, RIP, BGP, Static Routing)
o Security Protocols (ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel)
Troubleshooting Skills
· Strong troubleshooting knowledge in:
o TCP/IP
o HTTPS
o DNS
o SSL & TLS
· Hands-on experience with troubleshooting tools such as:
o Wireshark
o Putty
o TCPDUMP
Data Center & Virtualization
· Experience with:
o Nexus Switches
o UCS-B Systems
o Storage Networking
o Windows Server
o VMware
o Linux
o Server Virtualization
o Ethernet/SAN Environments
Load Balancers & Application Delivery
· Hands-on experience with:
o F5 Big IP
o Citrix
o NetScaler
o Riverbed
o Barracuda
Cisco Security Technologies
· Experience supporting Cisco security products including:
o ASA
o FTD
o Email Security
o Web Security
o VPN
o Firewall
o AMP
o AAA
o Cisco Secure Firewall Firepower 7.0
Qualifications
· 3–7 years of relevant experience in a troubleshooting or customer-facing technical support environment.
· Bachelor’s or Master’s degree in:
o Engineering
o Electronics
o Telecommunications
o Electrical Engineering
o Computer Science
o Or related disciplines
Certifications
Preferred certifications include:
Pay: RM10,000.00 - RM14,000.00 per month
Work Location: In person
重要安全守则
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