ThunderSoft Hiring! Full Time Platform Automation Operation Specialist in Pulau Pinang - Ricebowl

UiPath Platform & Automation Operations Specialist

Role Overview

This role is responsible for the day-to-day stability, administration, and operational support of the UiPath Automation Cloud platform and the underlying on-prem infrastructure supporting unattended automation.

This is not a primary automation developer role. The purpose of the role is to provide strong platform, infrastructure, and operational ownership within the RPA Center of Excellence (COE), enabling solution developers to focus on delivery while ensuring the UiPath environment remains secure, scalable, compliant, and reliable.

Key Responsibilities

1. RPA Infrastructure & VM Management (On-Prem)

• Own and manage Windows servers hosting unattended UiPath robots
• Perform VM lifecycle management: build, patching, hardening, upgrades, and decommissioning
• Monitor and manage robot capacity, performance, and availability
• Troubleshoot OS-level, connectivity, authentication, and execution issues
• Coordinate with central Windows / Infrastructure / Security teams on patches and policy changes
• Ensure servers comply with enterprise security and hardening standards

2. UiPath Automation Cloud Administration

• Organization- and tenant-level administration within UiPath Automation Cloud
• User, group, and role management aligned with COE and federated operating models
• UiPath license administration and optimization, including group-based allocation
• Tenant, environment, and platform configuration aligned to governance standards
• Monitoring overall platform health and responding to platform-level incidents

3. Robot & Orchestrator Operations

• Manage unattended robot accounts, machines, and runtimes
• Maintain folder structures, permissions models, and access control
• Operational support for deployments, schedules, queues, assets, and credentials
• First-level investigation of job failures and runtime issues prior to escalation

4. L1 / L2 Operational Support (COE-Owned Automations)

• Front-line operational support for selected automations owned by the COE
• Incident triage, root cause analysis, and resolution of recurring issues
• Collaboration with UiPath developers when code changes or fixes are required
• Execution and maintenance of operational runbooks and support documentation

What This Role Is Not

• Not a full-time automation developer role
• Not responsible for designing new business processes
• Not the owner of large-scale solution architecture decisions

Key Candidate Profile

Required

• Strong hands-on experience with UiPath Automation Cloud and Orchestrator administration
• Solid Windows Server and VM infrastructure background
• Experience supporting unattended automation environments
• Comfortable operating in platform operations and L1/L2 support roles
• Experience working within or supporting an RPA / Automation Center of Excellence

Nice to Have

• Experience supporting high-volume unattended automation
• Familiarity with enterprise security and access control models
• Experience with monitoring, capacity planning, or runbook-driven operations
• Previous contractor experience in platform or production support roles