NKT MACHINERY MOVERS SDN. BHD. Hiring! Full Time Customer Service - Coordination Executive in Johor - Ricebowl

Job Summary

• Understand customer requirement and ensure the smooth facilitation of processing of customer’s shipment.

• Work closely with Customer and internal team.

• Have to deliver satisfactory service to customers and continuously improving to build client confidence on our services and achieve business growth.

• Laise with authorities （if required)

Key Responsibilities:

• Checking documents to ensure all data is correct and complete for and shipment preparation

• Promptly respond to customers upon receiving new orders or inquiries.

• Coordinate and understand customer requirement and arrange transportation and forwarding services as per customer expectations.

• Ensure all customer request are fulfilled and provide shipment information to customer timely.

• Ensure document receive from customer is in order before hand over to operation team for custom document preparation.

• To liaise with internal departments and vendors to facilitate shipments.

• Work cohesively with colleagues and provide assistance to team when required.

• Update customer the status of shipment.

• Proactively to resolve issues with operations team.

• Report to superior upon receiving new inquiries from customer

• Assist with internal communication regarding job schedules related to import/export shipments, ensuring alignment with operational timelines and client expectations.