Fengshi Metal Technology Hiring! Full Time Customer Service Executive in Pulau Pinang - Ricebowl

Key Responsibilities

• Handle customer inquiries, complaints, and follow-ups via email, phone, or other channels in a professional manner.

• Process sales orders, prepare quotations, and coordinate with production, planning, and logistics teams to ensure on-time delivery.

• Monitor order status and provide regular updates to customers regarding production progress and shipment schedules.

• Maintain accurate records of customer orders, contracts, and related documents; prepare reports when required.

• Work closely with internal departments (Production, Quality, Sales) to resolve customer issues such as delays, quality concerns, or shortages.

• Build and maintain good relationships with customers to support long-term business growth.

Requirements

• Diploma or Degree in Business Administration, Engineering, or related field

• 1–3 years of experience in customer service (preferably in manufacturing industry)

• Good communication skills in English (Mandarin is an added advantage)

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Strong coordination and problem-solving skills

• Able to work under pressure and meet deadlines

• Willing to work at Nibong Tebal, Penang