全职 Support Technician (Multiple Locations) 工作, 薪水, CG Computers Johor 公司招聘中 - Ricebowl

Responsibility

Join our team and be part of a dynamic retail environment where technical expertise meets exceptional customer service. We are looking for a dedicated Service Technician to ensure smooth service operations and deliver outstanding customer experiences.

Key Responsibilities:

• Maintain a clean and safe service area by performing daily cleaning of tools and workspace.

• Organise and prioritise pending repair units for efficient workflow.

• Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.

• Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.

• Update service system records throughout the day for accurate status tracking.

• Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.

• Support in-store activities and company events, ensuring technical readiness and smooth operations.
  

What We’re Looking For?

• Education: Diploma or Certificate in Electronics, IT, or related technical field.

• Experience: 1–2 years in technical repair or customer service, preferably in retail.

• Strong troubleshooting and problem-solving abilities.

• Excellent communication and customer service skills.

• Ability to manage multiple priorities in a fast-paced environment.

Other Requirements:

• Physical ability to handle products.

• Willingness to work flexible hours, including weekends and events.

Southern Region:

• Paradigm Mall, Johor Bahru

• Taman Eko Botani, Johor Bahru

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Other Locations Available for Apply:

Northern Region:

• Gurney Paragon, Penang

• Queensbay Mall, Penang

• Sunway Carnival Mall, Seberang Jaya Penang

• Gravitas Business Park, Permatang Pauh Penang

• Alor Star Mall, Alor Setar Kedah

• Village Mall, Sungai Petani, Kedah

East Coast Region:

• East Coast Mall, Pahang

Central Region:

• Low Yat Plaza, Kuala Lumpur

• Merdeka 118, Kuala Lumpur

• Seremban 2, Negeri Sembilan

East Malaysia:

• SOHO Kuching, Sarawak

• tHe Spring Shopping Mall Kuching, Sarawak

• Kota Kinabalu, Sabah

• Prima Square, Sandakan, Sabah