Couch Designs Hiring! Full Time Customer Service in Selangor - Ricebowl

About the role

COUCH DESIGNS SDN BHD' is seeking a dedicated Customer Service professional to join our growing team in Puchong, Selangor. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.

What you'll be doing

• Responding to customer inquiries and concerns via phone, email, and chat in a timely and professional manner

• Troubleshooting customer issues and providing efficient resolutions

• Maintaining accurate records and documentation of customer interactions

• Escalating complex or unresolved issues to the appropriate team members

• Providing feedback and suggestions to improve customer experience

• Adhering to company policies and procedures to ensure a consistent level of service

What we're looking for

• At least 1 year of experience in a customer service or call centre role

• Excellent communication and interpersonal skills, with the ability to listen and respond empathetically

• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries

• Proficiency in using computer systems and customer relationship management (CRM) tools

• A customer-centric mindset and a commitment to providing exceptional service

• Familiarity with the call centre or customer service industry is preferred

What we offer

At COUCH DESIGNS SDN BHD', we are dedicated to creating an engaging and supportive work environment for our team. In addition to a competitive salary, we offer a range of benefits including:

• Opportunities for career development and advancement

• A collaborative and inclusive work culture

• Flexible work arrangements to support work-life balance

• Team-building activities and social events

About us

COUCH DESIGNS SDN BHD' is a leading provider of high-quality furniture and home decor solutions. With a reputation for excellence, we are committed to delivering exceptional customer service and innovative products that enhance the living spaces of our clients. As a growing company, we offer an exciting and dynamic work environment where you can make a meaningful impact.

Apply now to become part of our customer service team and join a company that values its employees and fosters a culture of growth and success.