Tiong Nam Logistics Hiring! Full Time Customer Service Officer-Executive in Selangor - Ricebowl

Job Responsibilities :

• Manage customer inquiries via phone, email, and messaging platforms in a timely and professional manner

• Provide accurate updates on shipment status, including delays and delivery schedules

• Coordinate closely with operations, warehouse, and transport teams to ensure smooth and timely deliveries

• Resolve customer complaints and service issues efficiently while maintaining customer satisfaction

• Prepare, maintain, and update shipment records, documentation, and reports

• Monitor order processing to ensure accuracy of delivery information

• Follow up on pending deliveries and escalate issues when necessary

• Perform any ad-hoc tasks assigned by superior

Job Requirements :

• Minimum Diploma in Logistics, Business Administration or any related field

• Have 1–3 years of experience in customer service, preferably within logistics or supply chain

• Strong communication and interpersonal skills

• Proficient in Microsoft Office applications, particularly Excel and email management

• 5.5 working days

Benefits:

• Free parking

• Health insurance

• Maternity leave

• Opportunities for promotion

• Professional development