Strella-Egy LLC (Taiwan Branch) Hiring! Full Time Customer Service Coordinator in 高雄市, 台灣 - Ricebowl

Strella-Egy LLC (Taiwan Branch) is a professional customer service and outsourcing solutions company headquartered in Kaohsiung, Taiwan. We specialize in delivering client-focused support, operational excellence, and service innovations that empower organizations to achieve efficiency, satisfaction, and sustainable growth. Our mission is to combine professionalism, responsiveness, and reliability to ensure seamless customer service operations and client success.

Position Overview
We are seeking a Customer Service Coordinator to oversee and manage daily customer service activities. This role requires a proactive professional with strong organizational skills, service knowledge, and the ability to coordinate between clients, vendors, and internal teams. The Customer Service Coordinator will play a key role in ensuring smooth workflows and maintaining Strella-Egy LLC’s reputation for excellence in customer support.

Key Responsibilities

• Coordinate customer service operations including inquiries, issue resolution, and client communication.
• Liaise with customers, suppliers, and internal teams to ensure efficient service delivery.
• Maintain accurate records of customer interactions, contracts, and service reports.
• Support the development of customer service strategies and process improvements.
• Prepare performance reports and recommend enhancements to service quality.
• Assist in organizing training sessions, workshops, and client engagement programs.
• Ensure compliance with Taiwan’s customer service regulations and company policies.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field.
• 2–4 years of experience in customer service coordination or operations management.
• Strong knowledge of customer service processes and organizational workflows.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in MS Office Suite and CRM systems.
• Ability to manage multiple tasks and deliver under deadlines.

What We Offer

• Competitive salary and benefits package.
• Opportunity to grow within a dynamic Taiwan-based customer service company.
• Professional development and career advancement opportunities.
• A collaborative and client-focused work environment.

How to Apply
Interested applicants may send their CV and cover letter via Indeed or directly to the company’s recruitment team, highlighting their experience in customer service coordination and achievements in managing successful client operations.

Job Type: Full-time

Work Location: In person