Corporate Information Travel Hiring! Full Time Business Operations Executive (Junior) – OBT Onboarding Support in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Key Responsibilities

Client Onboarding Support

• Assist in setting up corporate client profiles in the OBT platform.
• Create and update user accounts, approval workflows, and basic travel policy settings.
• Support the preparation of onboarding documents and system configuration forms.
• Coordinate onboarding timelines with Sales, Operations, and IT teams.
• Assist in arranging and preparing materials for client training sessions.

System Administration & Data Management

• Ensure client and user information is accurately maintained in the OBT and internal systems.
• Perform routine checks to ensure configurations are correctly reflected in the system.
• Log system issues and follow up with IT or product team until resolution.
• Assist in User Acceptance Testing (UAT) activities when required.

Operational & Compliance Support

• Monitor onboarding progress and highlight delays or discrepancies.
• Ensure documentation is complete and properly filed.
• Maintain confidentiality of client and traveller data in compliance with PDPA.
• Escalate any unusual system activity or booking irregularities to supervisors.

Reporting & Coordination

• Prepare simple onboarding status reports.
• Assist in compiling user adoption and usage reports.
• Support process improvement initiatives by providing feedback on recurring issues.
• Carry out other operational duties as assigned by Management.

Job Requirements

• Diploma or Degree in Business Administration, Hospitality, Tourism, IT, or related field.
• 1–2 years of working experience (fresh graduates with strong system skills are encouraged to apply).
• Basic understanding of corporate travel or booking systems is an advantage.
• Proficient in Microsoft Office (especially Excel).
• Good communication skills and able to liaise with clients professionally.
• Detail-oriented, organised, and able to follow structured processes.
• Willing to learn new systems and technologies.

Positioning of This Role

This is a:

• Execution-focused role
• System and coordination heavy
• Client-facing but guided
• Strong stepping stone into corporate travel tech or product operations

Pay: RM3,000.00 - RM3,500.00 per month

Work Location: In person