- Hong Kong Hong Kong
Full Time Customer Service Manager - SME Jobs, in OCBC Bank (Hong Kong) Limited - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. Since our incorporation, we have been enabling people and communities to realise their aspirations. This is our purpose.
As the second-largest financial services group in Southeast Asia by assets, we hold one of the world’s highest credit ratings: Aa1 by Moody’s and AA- by both Fitch and S&P. Our commitment to excellence has earned us numerous industry accolades, reinforcing our reputation as one of Singapore’s best banks.
With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented by a presence in the leading economies of New York, London and Sydney. As One Group, we support your ambitions across borders with our deep local knowledge – be it growing your personal wealth or capturing business opportunities – for now, and beyond.
OCBC offers private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
Great Eastern Holdings, our insurance subsidiary, is the oldest and most established life insurance group in Singapore and Malaysia.
Lion Global Investors, our asset management subsidiary, is one of the leading asset management companies in Southeast Asia.
The Group has over 400 branches and representative offices in 19 countries and regions.
What you will be doing:
Support the routine operations of SME account to ascertain adherence to proper procedure.
Coordinate with customers and various departments in dealing with operational risk, AML, remittance, service request/amendment related matter.
Handle SME client email/written enquiry such as the progress update of account amendment, banking service application, outreach customer to collect requested documents and to resolve customer’s feedback or handle complaint referred by Customer Care.
Provide assistant to supervisor in structuring operation process, to support department to fulfill and exceed service standard and adhoc tasks and project assigned by the supervisor.
Provide assistant to AM on problem solving and timely escalate to senior if necessary
What are we looking for:
Form 5/ DSE full certificate / Diploma holder
5 to 8 years banking experience in SME banking and AML
Good PC skills in using MS Office
Detail-minded, good interpersonal and communication skills and can work well in a team
Proficiency in both written and spoken English, Cantonese and Putonghua.
Full-time
As the second-largest financial services group in Southeast Asia by assets, we hold one of the world’s highest credit ratings: Aa1 by Moody’s and AA- by both Fitch and S&P. Our commitment to excellence has earned us numerous industry accolades, reinforcing our reputation as one of Singapore’s best banks.
With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented by a presence in the leading economies of New York, London and Sydney. As One Group, we support your ambitions across borders with our deep local knowledge – be it growing your personal wealth or capturing business opportunities – for now, and beyond.
OCBC offers private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
Great Eastern Holdings, our insurance subsidiary, is the oldest and most established life insurance group in Singapore and Malaysia.
Lion Global Investors, our asset management subsidiary, is one of the leading asset management companies in Southeast Asia.
The Group has over 400 branches and representative offices in 19 countries and regions.
What you will be doing:
Support the routine operations of SME account to ascertain adherence to proper procedure.
Coordinate with customers and various departments in dealing with operational risk, AML, remittance, service request/amendment related matter.
Handle SME client email/written enquiry such as the progress update of account amendment, banking service application, outreach customer to collect requested documents and to resolve customer’s feedback or handle complaint referred by Customer Care.
Provide assistant to supervisor in structuring operation process, to support department to fulfill and exceed service standard and adhoc tasks and project assigned by the supervisor.
Provide assistant to AM on problem solving and timely escalate to senior if necessary
What are we looking for:
Form 5/ DSE full certificate / Diploma holder
5 to 8 years banking experience in SME banking and AML
Good PC skills in using MS Office
Detail-minded, good interpersonal and communication skills and can work well in a team
Proficiency in both written and spoken English, Cantonese and Putonghua.
Full-time
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More
