Arrowood International Sdn. Bhd. Hiring! Full Time Hotel Operation Executive in Pulau Pinang, Earn up to MYR 3,000 - Ricebowl

Location:

FUHotel

53, Lorong Setia Sentral 1, Pusat Perniagaan Sentral, 14000, Bukit Mertajam, Penang

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Company: FUHotel

Job Summary:
We are seeking a dedicated and detail-oriented Operation Executive to oversee daily hotel operations, with a strong focus on Front Office and Housekeeping. The ideal candidate will ensure smooth operational flow, maintain high service standards, and enhance guest satisfaction.

Key Responsibilities:

• Oversee and manage day-to-day hotel operations, ensuring efficiency and service excellence
• Work closely with Front Office and Housekeeping Managers and provide operational support
• Stand in and assist respective department managers in their absence to ensure continuity of operations
• Ensure all departments adhere to company policies, SOPs, and service standards
• Handle guest feedback, complaints, and service recovery in a professional manner
• Conduct regular inspections of rooms and public areas
• Assist in staff scheduling, training, and performance monitoring
• Collaborate with other departments to ensure seamless guest experience
• Prepare operational reports and support management in decision-making

Requirements:

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, or related field
• Minimum 1–3 years of experience in hotel operations (Front Office or Housekeeping preferred)
• Strong leadership and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Good understanding of hotel systems and operational procedures
• Willing to work shifts, including weekends and public holidays

Pay: RM2,800.00 - RM3,000.00 per month

Work Location: In person