Our Second Nature Hiring! Full Time Retail - Community Executive [FULL TIME] in Federal Territory, Earn up to MYR 3,000 - Ricebowl

Job Description & Requirements:

We are looking for a fun, motivated, and driven team player to join our retail team at our flagship store in Kuala Lumpur, Malaysia. As a Full-Time Retail & Community Executive, you are the primary face of OSN and the architect of our offline brand experience. Reporting to the Retail & Community Manager, you don’t just run a store – you cultivate a home for our community and play a key role in growing The Bluhaus Club, our loyalty and rewards programme for our true blue customers.

We believe in building the future alongside our team. As our brand grows, so do you – we're looking for individuals ready to transition into leadership roles as we scale.

Responsibilities include:-

a/ Retail & Operations:

• Execute and oversee day to day operations, including opening/closing, inventory management, replenishments, customer service, cashiering, and visual merchandising
• Assist in setting up and rolling out new stores locally and overseas
• Achieve sales targets and report on product and sales performance
• Ensure excellent in-store customer service and experience
• Contribute to internal meetings to optimise store operations, improve workflow and productivity

b/ Customer Service:

• Handle daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments/teams
• Contribute to internal meetings to improve the integration of online/offline sales
• Ensure a seamless experience between online and offline channels, processing store credit refunds and handling queries with prompt solutions

c/ Community & Loyalty (The Bluhaus Club)

• Execute in-store community events or campaigns, such as VIP launch events, partnership events, workshops and more, to deepen member connection to the brand
• Proactively ideate and propose in-store community activations to deepen The Bluhaus Club experience
• Collaborate with the community and marketing team to brainstorm "Gift With Purchase" (GWP) concepts and loyalty rewards that resonate with our members
• Actively recruit new members into the Bluhaus Club, guiding them through the Explorer, Enthusiast, and Connoisseur tiers

Skills & Requirements:-

• Minimum Diploma certification
• Minimum 1 year working experience in retail (Fashion or F&B a bonus) or a customer-facing role
• Honest, hardworking, responsible, pro-active and a strong team player
• Strong command of English is necessary to ensure excellent customer service and to maintain consistent brand storytelling during in-store community events.
• Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)

Job Type: Full-time

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person at Bangsar Village II, the nearest MRT/LRT station, Bangsar station

Job Type: Full-time

Pay: Up to RM3,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Professional development

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status?
• Are you legally authorized to work in Malaysia?
• Are you comfortable commuting to this job's location at Bangsar Village II, 2 Jalan Telawi 1, Bangsar Baru 59100, Kuala Lumpur?