Everlife-Chemopharm Hiring! Full Time Service Coordinator (Technical Support) – Oil - Gas in Selangor, Earn up to MYR 5,500 - Ricebowl

If you enjoy solving technical problems and being the go-to-persons for customers, this is the role for you.

We are looking to hire a Service Coordinator to support our Oil & Gas portfolio, working closely with customers, service engineers and global principals.

Key Responsibilities:

1. Service Coordination

• Plan, schedule, and monitor service jobs (installation, commissioning, preventive maintenance, and repair) for customers.
• Assign and coordinate field service engineers based on technical skills and job priority.
• Track job progress and ensure service completion within agreed timelines.
• Maintain proper service documentation (job reports, calibration certificates, service logs).
• Prepare service quotations (labour, parts, travel, etc.) and service contracts.

2. Customer & Technical Support

• Serve as the first point of contact for customer inquiries related to service and technical support.
• Log service requests and complaints, identify issues, and escalate to the appropriate engineer or principal supplier when needed.
• Provide basic technical troubleshooting and support via phone/email.
• Follow up with customers to ensure satisfaction and close out service tickets.
• Support engineers with product information, manuals, calibration data, and technical bulletins.

4. Coordination with Sales & Principals

• Work closely with the sales team to provide technical input for proposals, product upgrades, and demo support.
• Liaise with overseas principals/suppliers for spare parts enquiry, technical clarifications, remote diagnostics and training arrangements when needed.
• Assist in warranty claim handling and coordination with manufacturers.

5. Inventory & Logistics

• Coordinate ordering and stock management of spare parts, and tools for service jobs.
• Manage shipping and logistics for parts sent to/from customers or principals.

6. Administrative & Reporting

• Generate quarterly service reports (manhour, completed job, first time fix rate).
• Support invoicing and payment follow-up for completed service jobs.
• Ensure calibration tools and test equipment are maintained and certified.

Key Requirements:

• Degree in chemistry, engineering or related technical field.
• 2–5 years of experience in technical support, service coordination, or field service (preferably in oil & gas / lab equipment industry).
• With technical understanding of laboratory/testing instruments (e.g. GC, physical properties testing equipment: flash point, viscosity, cloud point etc).
• Excellent communication and coordination skills.
• Good documentation, reporting, and organizational skills.
• Able to handle multiple service requests and work under tight deadlines.

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?

Education:

• Bachelor's (Required)

Experience:

• Service Coordinator: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person