Top Global Food And Beverages Hiring! Full Time Customer Service (F-B) in Federal Territory, Earn up to MYR 2,700 - Ricebowl

JOB DECRIPTION

• Receive and respond to customer complaints through various channels (phone, email, social media, feedback forms).
• Log and categorize all complaints accurately into the company’s complaint management system.
• Coordinate with relevant outlets and departments to investigate the issues raised by customers.
• Provide timely and professional feedback to customers with empathy, clarity, and courtesy.
• Follow up on unresolved issues to ensure they are resolved satisfactorily and customers are updated accordingly.
• Prepare and submit weekly and monthly reports on complaint trends, issue types, and areas for improvement.
• Contribute to the development and improvement of SOPs for customer complaint handling, including response templates and escalation guidelines.
• Collaborate with the others department team to enhance service quality and customer experience.
• Ensure all customer communications are properly documented for internal review and performance tracking.
• Attend internal training sessions to improve communication, conflict resolution, and product knowledge.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM2,700.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Preferred)

Work Location: In person