AppsHill Consulting Hiring! Full Time Social Media Chat Support Executive (Mandarin Speakers) in Federal Territory, Earn up to MYR 4,800 - Ricebowl

• Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
• Understand customer enquiries and ensure they are answered or routed through appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently in both English and Mandarin language
• Position only opens for Malaysian

Job Type: Full-time

Pay: RM4,000.00 - RM4,800.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Preferred)

Language:

• Mandarin (Required)

Work Location: In person

Expected Start Date: 06/01/2026