Two95 International Inc. Hiring! Full Time Application Support(Mandarin) in Federal Territory - Ricebowl

Job Descriptions

Ability to always keep Customer at the forefront of all requests and advocate for the Customer’s needs. Advocate for Customer Success

Own and track tickets within SLAs

Identify, resolve or manage the resolution of system issues

Familiarity with multichannel service delivery and communications to handle service requests

Supports internal clients with system admin tasks and product knowledge expert advice.

Seek more information, by asking the right questions to collect information to assist and resolve the issue

Communicate to all levels to ensure clients and management are informed of issue status and updates.

Manage escalation to 2nd Line

Improve, manage and update Knowledgebase

Familiar working with automated system monitoring and applications across large networks

Application Support is a 24 hours/ 5 days / 365 day a week responsibility for customers from multiple regions.

Be a part of a scheduled shift rotation

Assignments as required and relevant by Management

Achieve the KPIs : Helpdesk Ticket Metrics, Responsiveness, SLAs

Job Requirements

2+ year of experience in a relevant customer service or technical support position.

Demonstrated soft skillsets such as teamwork, critical thinking, positive attitude, etc.