KNAUF INSULATION SDN BHD Hiring! Full Time Customer Service Manager in Johor, Earn up to MYR 5,000 - Ricebowl

Job description:

· Responsible for overseeing the customer service team and ensuring the company is providing an excellent level of service to its customers

· Leading and motivating the customer service team to provide exceptional service to customers

· Developing and implementing customer service policies, procedures and standards

· Training staff in customer service techniques and company policies

· Resolving complex customer complaints and enquiries

· Monitoring and analyzing performance metrics to ensure customer satisfaction

· Report on customer service performance and progress

· Maintaining a deep understanding of company products and services to provide accurate information to customers

· Coordinating with other departments to resolve issues impacting customer service

· Perform other related duties as assigned or required.

Job requirement:

• Possess at least a Degree in Administration
• at least 5 years of working experience as Customer Service Manager
• Able to communicate fluently in English & Mandarin

Pay: From RM5,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Meal provided

Work Location: In person