SHL Hiring! Full Time Solution Architect in Hong Kong - Ricebowl

Job Title: Presales Solution Architect (HR Tech / Talent Solutions)
Location: Hong Kong
Reports to: Director, Solution Architecture
Type: Full time
Specialisms Available : Early Career Solutions, Volume Solutions, Talent Management Solutions, Global Solutions

Role Summary
We are seeking a Solution Architect to play a pivotal role in shaping, positioning, and transitioning SHL’s SaaS talent solutions for enterprise and global clients. Acting as a bridge between commercial, product, and delivery, you will own solution design from initial discovery through proposal and into seamless deployment handover.
This role requires deep expertise across SHL’s assessment, talent intelligence, and platform offerings, combined with the ability to translate complex scientific and technical capabilities into clear, outcome-driven solutions for HR, and business leaders. You will operate as a trusted advisor, ensuring solutions are scalable, commercially sound, and deployable within client ecosystems.

Key Responsibilities
Client Discovery & Solution Leadership

• Lead and support structured discovery engagements to understand client objectives across talent acquisition, development, mobility, and workforce planning.
• Diagnose client environments including HR processes, technology landscape, data flows, and operating models.
• Partner closely with Sales, Account Management, Deployment, and Professional Services to align on solution intent and delivery feasibility from the outset.
• Translate business problems into clear solution hypotheses aligned to SHL’s SaaS capabilities.

End-to-End Solution Design

• Architect end-to-end solutions across SHL’s portfolio, including assessments, platforms, insights, integrations, and services.
• Map client requirements to standard product capabilities, minimising bespoke delivery while maximising reuse and scalability.
• Define solution architecture covering assessment strategy, platform configuration, integrations, data flows, security, and deployment approach.
• Collaborate with Product and Engineering teams to assess roadmap alignment and manage expectations on future capabilities.
• Design and deliver compelling solution walkthroughs, demos, and narratives that resonate with both technical and non-technical stakeholders.

Proposal Ownership & Commercial Support

• Partner with BDMs and ADs to shape commercial proposals, including solution scope, assumptions, pricing inputs, and dependencies.
• Articulate clear value propositions and ROI narratives tied to measurable talent and operational outcomes.
• Support RFPs, client presentations, and executive briefings with confident, credible solution positioning.

Deployment Handover & Continuity

• Ensure a clean and structured handover to Deployment and Customer Success teams, including documented solution designs, assumptions, and risks.
• Participate in internal solution reviews and kick-offs to maintain continuity from presales into delivery.
• Act as a point of escalation during early deployment to protect solution integrity and client confidence.

Qualifications & Experience

• Bachelor’s degree in Industrial / Organizational Psychology, Human Factors, Data Science, or a related field (Master’s preferred).
• 3–7 years’ experience in presales, solution architecture, or solution consulting within SaaS HR Tech, Talent Tech, or Psychometrics.
• Strong understanding of psychometric assessments and their application across the talent lifecycle.
• Proven experience designing solutions across multi-module SaaS platforms and enterprise client environments.
• Familiarity with HR ecosystems (ATS, HCM, LMS, Talent Marketplaces) and integration concepts.
• Comfortable engaging with senior HR, TA, IT, and Procurement stakeholders.
• Excellent communication, storytelling, and facilitation skills.
• Languages – English, Cantonese (preferred) and Japanese (optional)

What You’ll Bring

• A solution-first mindset: able to balance client needs, product capability, and delivery reality.
• Strong business and commercial acumen alongside scientific and technical credibility.
• Confidence operating across ambiguity, influencing without authority, and managing multiple stakeholders.
• A collaborative, global mindset with the ability to work effectively across regions and functions.
• Intellectual curiosity and a commitment to continuously deepening expertise across SHL’s offerings.
• A pragmatic approach to scaling solutions in a SaaS environment.

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.