- Johor Bahru Johor Malaysia
Working Location
Job Description
Responsibilities
Crisis Management: Handle difficult or irate customers professionally, with the ability to de escalate situations and ensure customer satisfaction. • Troubleshoot and escalate issues via systems when required and front end support. • Work in a 24/7 shift environment with rotating schedules, including split or combined off days. • Attend to emergency calls with responsibility, urgency, and quick decision making. • Monitor emails continuously and respond in a timely manner. • Perform constant monitoring of cases to ensure proper follow up. • Handle high call volume and manage irate customers professionally. • Assist with technical aspects of customer queries. • Generate reports and create data summaries using pivot tables and data tabulation. • Basic proficiency in Microsoft Word and Excel is required.
Pay: RM3,000.00 - RM3,200.00 per month
Benefits:
Work Location: In person
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.