Agensi Pekerjaan Two95 International SDN. BHD. Hiring! Full Time Application Support - Mandarin Speaker in Federal Territory, Earn up to MYR 5,500 - Ricebowl

Position

• Application Support

Position Level

• Rank 1 (Junior) to Rank 3 (Specialist)

Total Package (Basic Salary + Allowance)

• Basic – RM 4,500 to RM 5,500 (depends on experience)

• Allowance – RM400 (Shift) + RM 500 (Food) + RM 500 (Travel)*

.

*In case of staying in hostel accommodation, RM500 (Travel) is not entitled.

Working Hours & Location

• Wisma Mont Kiara

• Monday – Sunday (By Shift Schedule), 6 days a week

• 9:30 am – 6:30 pm / 6:30 pm – 2:30 am / 2:30 am – 9:30 am

Benefits

• Annual Leave – 12 days, 2nd year – 13 days and max 21 days

• Sick / Hospitalization / Maternity / Paternity Leave – as per Employment Act

• Compassionate / Marriage Leave – 3 days

• Public Holiday – Observed 15 days (5 mandatory PH + 10 days observed PH)

• Birthday Special – RM 150 TnG (applies to confirmed staff and Rank 2 onwards)

• Medical Benefits (optical + medical + dental) – min RM 1000 (varies as per ranking)

Job Descriptions

• Ability to always keep Customer at the forefront of all requests and advocate for the

Customer’s needs. Advocate for Customer Success

• Own and track tickets within SLAs

• Identify, resolve or manage the resolution of system issues

• Familiarity with multichannel service delivery and communications to handle service

requests

• Supports internal clients with system admin tasks and product knowledge expert advice.

• Seek more information, by asking the right questions to collect information to assist and

resolve the issue

• Communicate to all levels to ensure clients and management are informed of issue status

and updates.

• Manage escalation to 2nd Line

• Improve, manage and update Knowledgebase

• Familiar working with automated system monitoring and applications across large

networks

• Application Support is a 24 hours/ 5 days / 365 day a week responsibility for customers

from multiple regions.

• Be a part of a scheduled shift rotation

• Assignments as required and relevant by Management

• Achieve the KPIs : Helpdesk Ticket Metrics, Responsiveness, SLAs

Job Requirements

• 2+ year of experience in a relevant customer service or technical support position.

• Demonstrated soft skillsets such as teamwork, critical thinking, positive attitude, etc.• Basic troubleshooting knowledge of desktop support issues such as software

installation, system configurations, networking etc.

• Additional knowledge or background of technical skills such as databases, AWS and

programming will be advantageous.

• Fluent in the English & Mandarin languages, both written and spoken

• Candidates must be eligible to work and live in the country of employment.

Job Type: Permanent

Pay: RM4,500.00 - RM5,500.00 per month

Work Location: In person