- Jenjarom Selangor Malaysia
CTE PRIMA HOLDINGS SDN BHD Hiring! Helpdesk-Operation Assistant in Selangor, Earn up to MYR 1,700 - Ricebowl
Helpdesk-Operation Assistant
CTE PRIMA HOLDINGS SDN BHD
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Working Location
Job Description
Responsibilities
Job Overview
The Helpdesk/Administrator for the Operation Department is responsible for providing technical assistance and support for the customer and team.
Operations Helpdesk/Administrator for Operation Department Duties:
o Strong organisational and helpdesk/administrative skills.
o Excellent communication skills, both written and verbal.
o Proficiency in Microsoft O ice and data management software.
o Detail-oriented with strong analytical skills.
o Ability to multitask.
Key Responsibilities:
o Respond to technical issues by phone, email or in-person to the customers.
o Responsible for providing support for maintaining and updating summary statistic reports, sites status for all related contracts, including diesel monitoring and tracking.
o Responsible for the application and follow-up customers for a Work Permit for all related sites and assisting the team with entering the site.
o Responsible for recording and updating Corrective Maintenance (CM) activities to the customers based on hourly requirements.
o Responsible for tracking and monitoring Service Level Agreement (SLA) for all related contracts.
o Responsible for collecting related data/forms for Corrective Maintenance (CM) activities and update to the customers.
o Ensure that all data requests from customers are properly logged and tracked for all related contracts.
o Ensuring high-quality customer service and timely issue resolution.
o Responsible for monthly follow-up and collecting data from the team regarding,
Overtime (OT) details and summary for all related contracts.
o Assisted in preparing meeting arrangements and Minutes of Meeting (MOM).
o Answering phones and responding to customer’s requests and enquiries.
o Managing and updating company databases for all related contracts.
o Draughting and mailing customer correspondence and newsletters.
o Excellent helpdesk skills and operating with a strong sense of urgency.
Location : Bandar Saujana Putra, Jenjarom
Working Day : Monday - Friday
More Info : *************
Job Types: Full-time, Internship, Fresh graduate
Pay: From RM1,700.00 per month
Benefits:
- Maternity leave
Work Location: In person
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