CXL Executive Hiring! Full Time Team Leader | Immediate Hiring in Federal Territory, Earn up to MYR 2,800 - Ricebowl

We are seeking an experienced and proactive Team Leader to lead and support our Customer Service Professionals (CSPs) in a fast-paced contact centre environment.

Job Responsibilities

• Lead, guide, and motivate a team of CSPs to achieve operational targets.
• Monitor calls based on agreed quality guidelines and provide coaching to improve customer service skills, accuracy, product knowledge, and process understanding.
• Analyse daily, weekly, and monthly team performance statistics and identify improvement opportunities.
• Provide constructive feedback and positive reinforcement to enhance team performance.
• Communicate management objectives and ensure team alignment with company goals.
• Conduct regular performance appraisals and coaching sessions.
• Manage real-time service levels, including staff activities and break schedules.
• Handle escalated customer calls and resolve issues professionally.
• Coach team members on reducing call escalations through skill improvement.
• Complete administrative and reporting tasks assigned by the Operations Manager.
• Support operational and client-related matters in real time, including email responses, reporting, and operational updates.

Requirements

• Minimum 2 years of experience in supervisory, team leader, or team management roles
• Proficient in English and Bahasa Malaysia (written & spoken)
• Strong leadership, communication, and problem-solving skills
• Able to work in a fast-paced operational environment

Employment Terms

• 12-month contract
• Renewable yearly

Working Hours

• Monday to Sunday
• 5 working days per week with 2 rotational off days
• Rotational shifts:
• 8:00 AM – 5:00 PM
• 9:00 AM – 6:00 PM
• 11:00 AM – 8:00 PM

Salary & Allowances

• Basic Salary: RM2,500
• PFP Allowance: RM350

Work Location

TM Annexe 1, Bangsar

If you have strong leadership abilities and experience managing customer service teams, we welcome you to apply and grow with us.

You can also send your resume to ************* 2182 (Fadhilah) to secure your spot!

#CXLJobsVacancy

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person