RIDIK SDN BHD Hiring! Full Time Corporate IT Support in Federal Territory, Earn up to MYR 7,000 - Ricebowl

Key Responsibilities

• Provide on-site and remote tech support for Airwallex employees and contractors, on macOS and MacBook support, and Windows software and PC support.
• Provide software support and troubleshooting on macOS and Windows OS.
• Use basic hardware troubleshooting skills - quickly able to debug common problems with windows and Apple hardware and computers.
• Strong troubleshooting skills with common software, i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.
• Provide AV support for our meeting rooms, event spaces and office technology
• Conduct new hire IT onboarding events every week
• Refresh off boarded laptops and ready for reissue
• Basic administration of one or more applications - Google Workspace, Slack, Okta and troubleshoot.
• Write exceptional documentation and support knowledge guides - clear, concise and easy for all audiences to understand and act on
• Handle complex requests and triage and prioritise - escalating where absolutely necessary,
• Thrive in a startup environment – managing ambiguity and working with various teammates and teams to get things done regardless of hierarchy
• Be a local point of contact and represent the IT team to vendors, employees and contractors.
• Reasonably lift common IT equipment such as monitors and desktop PCs and hardware for desk moves or installation as needed or required.

Qualifications

• Exceptional customer service and hospitality skills
• Strong communication skills - written and verbal
• Great documentation skills – you can document your work to a high standard
• Experience with supporting and troubleshooting common MDM applications – mac and windows
• Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom
• Strong Slack and chat support
• Strong knowledge of Google Workspace and Slack basics
• Strong technical troubleshooting skills - hardware and software
• Intermediate networking troubleshooting - you know the basics of networking and common issues with wifi,
• Experience in high growth multinational tech companies – understanding of different cultures,
• Strong ability to multitask and work on multiple competing priorities.

Pay: RM2,800.00 - RM7,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 2 years (Preferred)

Work Location: In person