RCSI Management Hiring! Full Time IT Helpdesk in Selangor, Earn up to MYR 3,400 - Ricebowl

Position : IT Helpdesk (System Administrator)

Salary : RM 2,800 – RM 3,400 (Basic) + Allowances

Location : PJ Trade Centre, Damansara

Working Hours : 9am – 6pm (Monday – Friday)

Job Summary

We are seeking an IT Helpdesk (System Administrator) to provide first-level technical support and ensure smooth day-to-day IT operations. The role involves troubleshooting technical issues, supporting users, and assisting with basic system administration to maintain a stable and efficient IT environment.

Key Responsibilities

• Serve as the first point of contact for IT support requests via ticketing system, phone, email, or on-site support
• Diagnose and resolve hardware, software, network, and system-related issues in a timely manner
• Log, monitor, and manage IT support tickets while ensuring compliance with service level agreements (SLAs)
• Escalate complex technical issues to senior IT teams when necessary
• Perform user account setup, password resets, access rights management, and basic system administration tasks
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and peripherals
• Support system updates, patches, backups, and routine maintenance activities
• Maintain accurate documentation of incidents, resolutions, and IT procedures
• Assist in IT projects, system upgrades, and infrastructure improvements
• Provide clear, professional, and user-friendly technical support to all staff

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• 1 year of IT support experience preferred; fresh graduates are welcome to apply
• Good knowledge of Windows operating systems and Microsoft Office applications
• Basic understanding of networking concepts (LAN, WAN, TCP/IP, DNS, DHCP)
• Strong troubleshooting skills for both hardware and software issues
• Exposure to Windows Server or Linux environment is an added advantage
• Good communication and customer service skills
• Able to multitask and work efficiently in a fast-paced environment
• Proactive, detail-oriented, and willing to learn and grow in IT administration

Job Types: Full-time, Fresh graduate

Pay: RM2,800.00 - RM3,400.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Help desk: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person